Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 486 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
2. 2.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
3. 3.True or false: “dirty hands with food” is good customer service. (a) True (b) False
4. 4.True or false: “listening to complaints” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) a sticky, messy table
6. 6.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
7. 7.True or false: “saying thank you” is poor customer service. (a) True (b) False
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) a tidy stall table
9. 9.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) sorry for a long wait (d) saying thank you
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) a tidy stall table
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) saying thank you (d) dirty hands with food
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) clean, covered food (d) hiding the prices
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) saying thank you (d) fixing mistakes quickly
17. 17.True or false: “a clear price board” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) a clear price board (b) rude replies (c) dirty hands with food (d) hiding the prices
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) sorry for a long wait
20. 20.True or false: “a clear price board” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) arguing with a buyer (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) giving correct change
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) chatting on the phone
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
29. 29.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) listening to complaints (d) clean, covered food
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) fixing mistakes quickly (d) listening to complaints
36. 36.True or false: “serving friends first” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) ignoring a customer (d) a tidy stall table
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) ignoring a customer (d) clean, covered food
40. 40.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service

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