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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 487 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  3. 3.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) serving friends first (d) chatting on the phone
  4. 4.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  5. 5.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
  7. 7.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  8. 8.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) fixing mistakes quickly (d) arguing with a buyer
  9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  11. 11.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a tidy stall table (d) saying thank you
  12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) saying thank you
  13. 13.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  14. 14.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) serving friends first (d) counting change wrongly
  15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) giving correct change (d) dirty hands with food
  16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  17. 17.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  18. 18.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
  20. 20.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  21. 21.True or false: “giving correct change” is poor customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  23. 23.True or false: “saying thank you” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) hiding the prices (d) greeting with a smile
  26. 26.True or false: “rude replies” is poor customer service. (a) False (b) True
  27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) rude replies
  28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) a sticky, messy table (d) hiding the prices
  29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  30. 30.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  32. 32.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  33. 33.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
  34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
  35. 35.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
  36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) chatting on the phone (d) sorry for a long wait
  37. 37.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
  39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  40. 40.True or false: “serving friends first” is good customer service. (a) True (b) False

Answer key

  1. True
  2. poor service
  3. fixing mistakes quickly
  4. poor service
  5. good service
  6. serve them in turn
  7. good service
  8. arguing with a buyer
  9. poor service
  10. good service
  11. counting change wrongly
  12. rude replies
  13. good service
  14. listening to complaints
  15. dirty hands with food
  16. good service
  17. False
  18. False
  19. True
  20. False
  21. False
  22. poor service
  23. False
  24. poor service
  25. hiding the prices
  26. True
  27. fixing mistakes quickly
  28. a clear price board
  29. good service
  30. True
  31. poor service
  32. poor service
  33. greeting with a smile
  34. say sorry, add sugar
  35. buyers come back
  36. chatting on the phone
  37. False
  38. give it back, say sorry
  39. good service
  40. False

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