Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 488 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) clean, covered food (d) fixing mistakes quickly
10. 10.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) fixing mistakes quickly
11. 11.True or false: “a tidy stall table” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.True or false: “serving friends first” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) rude replies
15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) dirty hands with food (d) serving friends first
16. 16.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) hiding the prices (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) a clear price board (d) saying thank you
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) listening to complaints
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
21. 21.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) saying thank you (d) serving friends first
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) dirty hands with food
26. 26.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) a clear price board (d) arguing with a buyer
27. 27.True or false: “giving correct change” is poor customer service. (a) True (b) False
28. 28.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) hiding the prices (d) a clear price board
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) a clear price board (d) counting change wrongly
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) serving friends first (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) saying thank you
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) chatting on the phone (d) a tidy stall table
39. 39.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) a tidy stall table

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