Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 489 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
5. 5.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) a clear price board
6. 6.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) ignoring a customer
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) rude replies (d) a tidy stall table
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) counting change wrongly
9. 9.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) greeting with a smile (d) arguing with a buyer
10. 10.True or false: “saying thank you” is poor customer service. (a) False (b) True
11. 11.True or false: “serving friends first” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) rude replies (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) saying thank you (d) dirty hands with food
14. 14.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) listening to complaints
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a clear price board (d) dirty hands with food
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.True or false: “listening to complaints” is good customer service. (a) False (b) True
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) giving correct change (d) serving friends first
24. 24.True or false: “listening to complaints” is poor customer service. (a) True (b) False
25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
26. 26.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) fixing mistakes quickly (d) giving correct change
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) serving friends first (d) giving correct change
31. 31.Which of these is good customer service? (a) saying thank you (b) rude replies (c) ignoring a customer (d) dirty hands with food
32. 32.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) sorry for a long wait (d) arguing with a buyer
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) fixing mistakes quickly (d) greeting with a smile

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