Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 490 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
4. 4.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) rude replies (d) serving friends first
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) listening to complaints
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) greeting with a smile
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
15. 15.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
16. 16.True or false: “a tidy stall table” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) rude replies
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) hiding the prices (d) sorry for a long wait
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) rude replies (d) sorry for a long wait
22. 22.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) saying thank you
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.True or false: “serving friends first” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a sticky, messy table (d) counting change wrongly
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) greeting with a smile (d) chatting on the phone
31. 31.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) chatting on the phone (d) saying thank you
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) clean, covered food (d) a clear price board
34. 34.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) a sticky, messy table (d) ignoring a customer
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) arguing with a buyer (d) dirty hands with food
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids