Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 50 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
3. 3.True or false: “a tidy stall table” is good customer service. (a) False (b) True
4. 4.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) ignoring a customer (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) dirty hands with food (d) ignoring a customer
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
9. 9.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
10. 10.True or false: “dirty hands with food” is good customer service. (a) False (b) True
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
12. 12.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) dirty hands with food (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) hiding the prices
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) hiding the prices (d) listening to complaints
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a sticky, messy table (d) giving correct change
17. 17.True or false: “saying thank you” is poor customer service. (a) True (b) False
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) arguing with a buyer (d) hiding the prices
23. 23.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a tidy stall table (d) counting change wrongly
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) listening to complaints (d) a sticky, messy table
25. 25.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) a tidy stall table (d) greeting with a smile
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) clean, covered food (d) greeting with a smile
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
30. 30.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a clear price board (d) hiding the prices
31. 31.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
32. 32.True or false: “giving correct change” is good customer service. (a) False (b) True
33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) dirty hands with food (d) a sticky, messy table
38. 38.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) listening to complaints (d) saying thank you
39. 39.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) arguing with a buyer

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