Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 491 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) a tidy stall table
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
4. 4.True or false: “listening to complaints” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) fixing mistakes quickly (d) a tidy stall table
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
8. 8.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) arguing with a buyer (d) chatting on the phone
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) saying thank you (d) counting change wrongly
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) listening to complaints
13. 13.True or false: “counting change wrongly” is good customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) greeting with a smile
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “dirty hands with food” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) clean, covered food (d) serving friends first
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) rude replies (d) ignoring a customer
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) serving friends first (d) hiding the prices
24. 24.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) arguing with a buyer (d) serving friends first
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.True or false: “giving correct change” is good customer service. (a) False (b) True
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) fixing mistakes quickly (d) chatting on the phone
30. 30.True or false: “rude replies” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) rude replies (d) counting change wrongly
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) sorry for a long wait (d) arguing with a buyer
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) rude replies (d) giving correct change
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) a tidy stall table (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) a tidy stall table (d) a clear price board

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