Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 492 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
2. 2.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) serving friends first (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) rude replies (d) counting change wrongly
6. 6.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
9. 9.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) fixing mistakes quickly (d) saying thank you
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
11. 11.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) ignoring a customer (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) listening to complaints (d) greeting with a smile
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) listening to complaints
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) arguing with a buyer
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) fixing mistakes quickly
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) ignoring a customer (d) sorry for a long wait
24. 24.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) serving friends first (d) counting change wrongly
25. 25.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
27. 27.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) a sticky, messy table (d) counting change wrongly
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) chatting on the phone (d) greeting with a smile
31. 31.True or false: “serving friends first” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) dirty hands with food
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) arguing with a buyer
36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) giving correct change (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a tidy stall table (d) dirty hands with food
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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