Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 493 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) sorry for a long wait (d) fixing mistakes quickly
3. 3.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) greeting with a smile (d) dirty hands with food
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) serving friends first (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) a sticky, messy table (d) chatting on the phone
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
7. 7.True or false: “chatting on the phone” is good customer service. (a) True (b) False
8. 8.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
12. 12.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
13. 13.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) chatting on the phone (d) serving friends first
15. 15.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) a sticky, messy table
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) a tidy stall table (d) chatting on the phone
19. 19.True or false: “a clear price board” is good customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) giving correct change (d) rude replies
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) saying thank you (d) clean, covered food
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
25. 25.Which of these is good customer service? (a) rude replies (b) a clear price board (c) ignoring a customer (d) serving friends first
26. 26.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) dirty hands with food
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) greeting with a smile
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) rude replies (d) counting change wrongly
34. 34.True or false: “saying thank you” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) saying thank you (d) listening to complaints
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) a tidy stall table (d) fixing mistakes quickly
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change

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