Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 494 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.True or false: “a tidy stall table” is good customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) giving correct change (d) a sticky, messy table
4. 4.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) chatting on the phone (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.True or false: “giving correct change” is poor customer service. (a) True (b) False
8. 8.True or false: “dirty hands with food” is good customer service. (a) True (b) False
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) chatting on the phone
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) fixing mistakes quickly (d) a tidy stall table
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) chatting on the phone (d) hiding the prices
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) serving friends first
15. 15.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) a clear price board (d) a tidy stall table
16. 16.True or false: “listening to complaints” is good customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) greeting with a smile
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
19. 19.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) greeting with a smile
20. 20.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) sorry for a long wait (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) arguing with a buyer (d) dirty hands with food
23. 23.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) rude replies
29. 29.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a tidy stall table (d) counting change wrongly
30. 30.True or false: “rude replies” is poor customer service. (a) True (b) False
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) sorry for a long wait (d) chatting on the phone
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) a tidy stall table (d) arguing with a buyer
36. 36.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) chatting on the phone (d) fixing mistakes quickly
38. 38.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) rude replies (d) counting change wrongly
39. 39.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) ignoring a customer
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them

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