Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 495 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) sorry for a long wait (d) rude replies
4. 4.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
5. 5.True or false: “clean, covered food” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) ignoring a customer (d) serving friends first
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) giving correct change (d) serving friends first
11. 11.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
16. 16.True or false: “saying thank you” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) clean, covered food (d) hiding the prices
19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
20. 20.True or false: “listening to complaints” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) hiding the prices
25. 25.True or false: “a clear price board” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) giving correct change (d) serving friends first
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) listening to complaints (d) arguing with a buyer
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) a clear price board
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) saying thank you
34. 34.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) clean, covered food
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) fixing mistakes quickly (d) dirty hands with food
36. 36.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly

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