Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 496 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) rude replies
2. 2.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) a clear price board (d) sorry for a long wait
3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
6. 6.True or false: “listening to complaints” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
10. 10.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) saying thank you (d) rude replies
11. 11.Which of these is good customer service? (a) serving friends first (b) rude replies (c) saying thank you (d) chatting on the phone
12. 12.True or false: “hiding the prices” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
16. 16.True or false: “dirty hands with food” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
20. 20.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) giving correct change (d) fixing mistakes quickly
21. 21.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
22. 22.True or false: “a clear price board” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) a tidy stall table (d) hiding the prices
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) rude replies (d) listening to complaints
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) fixing mistakes quickly (d) clean, covered food
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
27. 27.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) arguing with a buyer (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
30. 30.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.True or false: “serving friends first” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) ignoring a customer
34. 34.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
35. 35.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
37. 37.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) hiding the prices (d) giving correct change
38. 38.True or false: “clean, covered food” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) sorry for a long wait (d) greeting with a smile
40. 40.True or false: “a tidy stall table” is good customer service. (a) False (b) True

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