Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 497 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
3. 3.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) a sticky, messy table (d) ignoring a customer
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) serving friends first (d) ignoring a customer
5. 5.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) fixing mistakes quickly (d) dirty hands with food
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) giving correct change (d) saying thank you
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) rude replies (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) serving friends first (d) a tidy stall table
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
14. 14.True or false: “listening to complaints” is poor customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) sorry for a long wait
20. 20.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) clean, covered food (d) dirty hands with food
21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
24. 24.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
26. 26.True or false: “listening to complaints” is good customer service. (a) False (b) True
27. 27.True or false: “dirty hands with food” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) saying thank you (d) clean, covered food
29. 29.True or false: “a clear price board” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) listening to complaints
31. 31.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) saying thank you (d) hiding the prices
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) sorry for a long wait
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) counting change wrongly (d) chatting on the phone
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.True or false: “rude replies” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) chatting on the phone (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a tidy stall table (d) rude replies

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