Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 498 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
3. 3.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
4. 4.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) saying thank you (d) serving friends first
5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.True or false: “serving friends first” is poor customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) giving correct change (d) ignoring a customer
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) serving friends first (d) hiding the prices
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
13. 13.True or false: “clean, covered food” is poor customer service. (a) True (b) False
14. 14.True or false: “listening to complaints” is poor customer service. (a) False (b) True
15. 15.True or false: “giving correct change” is poor customer service. (a) True (b) False
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
17. 17.True or false: “counting change wrongly” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) sorry for a long wait (d) arguing with a buyer
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) hiding the prices (d) listening to complaints
20. 20.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
21. 21.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) clean, covered food (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) giving correct change (d) clean, covered food
24. 24.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) arguing with a buyer (d) sorry for a long wait
25. 25.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
26. 26.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) ignoring a customer (d) chatting on the phone
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) rude replies
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) clean, covered food (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) fixing mistakes quickly (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) clean, covered food (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) counting change wrongly (d) ignoring a customer
36. 36.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
37. 37.True or false: “chatting on the phone” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) greeting with a smile (d) chatting on the phone
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) counting change wrongly (d) saying thank you
40. 40.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) a tidy stall table

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