Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 499 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) saying thank you (d) a clear price board
3. 3.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
4. 4.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) ignoring a customer (d) listening to complaints
7. 7.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) giving correct change
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a sticky, messy table (d) giving correct change
14. 14.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) a sticky, messy table (d) rude replies
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) giving correct change (d) chatting on the phone
19. 19.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
20. 20.True or false: “giving correct change” is poor customer service. (a) False (b) True
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) listening to complaints (d) counting change wrongly
25. 25.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) arguing with a buyer (d) giving correct change
26. 26.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
27. 27.True or false: “saying thank you” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) arguing with a buyer
30. 30.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
31. 31.True or false: “chatting on the phone” is good customer service. (a) False (b) True
32. 32.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
33. 33.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
34. 34.True or false: “counting change wrongly” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) hiding the prices
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) saying thank you (d) dirty hands with food
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.True or false: “serving friends first” is poor customer service. (a) True (b) False

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