Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 500 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
2. 2.True or false: “a clear price board” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) greeting with a smile
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) rude replies
9. 9.True or false: “hiding the prices” is good customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) clean, covered food (d) giving correct change
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) greeting with a smile (d) counting change wrongly
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) greeting with a smile (d) saying thank you
16. 16.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) saying thank you (d) ignoring a customer
18. 18.True or false: “clean, covered food” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) a sticky, messy table (d) chatting on the phone
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) chatting on the phone (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) giving correct change (d) fixing mistakes quickly
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) sorry for a long wait (d) ignoring a customer
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.True or false: “listening to complaints” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) giving correct change (d) saying thank you
30. 30.True or false: “saying thank you” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) serving friends first (d) counting change wrongly
32. 32.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) a clear price board (d) arguing with a buyer
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) a clear price board (d) a tidy stall table
35. 35.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) sorry for a long wait (d) arguing with a buyer
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids