Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 6 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) hiding the prices
3. 3.Which of these is good customer service? (a) rude replies (b) a clear price board (c) chatting on the phone (d) ignoring a customer
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
5. 5.True or false: “a tidy stall table” is good customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
9. 9.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) chatting on the phone (d) ignoring a customer
10. 10.True or false: “listening to complaints” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
14. 14.True or false: “hiding the prices” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) listening to complaints
16. 16.True or false: “saying thank you” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) ignoring a customer (d) fixing mistakes quickly
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) giving correct change (d) a tidy stall table
19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
20. 20.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) arguing with a buyer (d) hiding the prices
22. 22.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) counting change wrongly (d) clean, covered food
28. 28.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
29. 29.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
30. 30.True or false: “serving friends first” is poor customer service. (a) False (b) True
31. 31.True or false: “rude replies” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) giving correct change
33. 33.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) rude replies
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) dirty hands with food (d) clean, covered food
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
37. 37.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
38. 38.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) chatting on the phone (d) saying thank you
39. 39.True or false: “rude replies” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: rude replies? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids