← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 51 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) clean, covered food
  2. 2.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
  3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
  5. 5.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) giving correct change
  6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) counting change wrongly (d) listening to complaints
  7. 7.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) a sticky, messy table (d) counting change wrongly
  8. 8.True or false: “saying thank you” is poor customer service. (a) False (b) True
  9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) serving friends first
  10. 10.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  11. 11.True or false: “serving friends first” is poor customer service. (a) True (b) False
  12. 12.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  13. 13.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  16. 16.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  18. 18.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  20. 20.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
  21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) arguing with a buyer (d) clean, covered food
  22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  23. 23.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
  24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
  25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) saying thank you (d) greeting with a smile
  27. 27.True or false: “serving friends first” is good customer service. (a) False (b) True
  28. 28.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  29. 29.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a sticky, messy table (d) fixing mistakes quickly
  30. 30.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  32. 32.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) serving friends first
  33. 33.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  34. 34.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) counting change wrongly
  35. 35.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
  36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
  37. 37.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) greeting with a smile (d) hiding the prices
  40. 40.True or false: “chatting on the phone” is poor customer service. (a) False (b) True

Answer key

  1. dirty hands with food
  2. sorry for a long wait
  3. poor service
  4. give it back, say sorry
  5. giving correct change
  6. counting change wrongly
  7. fixing mistakes quickly
  8. False
  9. serving friends first
  10. False
  11. True
  12. poor service
  13. False
  14. good service
  15. good service
  16. False
  17. poor service
  18. True
  19. good service
  20. serve them in turn
  21. arguing with a buyer
  22. good service
  23. thank them and note it
  24. False
  25. good service
  26. hiding the prices
  27. False
  28. False
  29. a sticky, messy table
  30. True
  31. True
  32. saying thank you
  33. False
  34. sorry for a long wait
  35. buyers come back
  36. True
  37. good service
  38. good service
  39. greeting with a smile
  40. True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids