Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 501 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
5. 5.True or false: “hiding the prices” is good customer service. (a) False (b) True
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
7. 7.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) dirty hands with food (d) a sticky, messy table
8. 8.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) giving correct change (d) ignoring a customer
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) listening to complaints (d) dirty hands with food
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
11. 11.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.True or false: “hiding the prices” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) dirty hands with food (d) arguing with a buyer
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) a sticky, messy table (d) counting change wrongly
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
19. 19.True or false: “chatting on the phone” is good customer service. (a) True (b) False
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
21. 21.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) rude replies
23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
25. 25.True or false: “listening to complaints” is good customer service. (a) False (b) True
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) a clear price board
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) fixing mistakes quickly (d) hiding the prices
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) arguing with a buyer (d) dirty hands with food
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) a sticky, messy table (d) ignoring a customer
39. 39.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) chatting on the phone (d) saying thank you
40. 40.True or false: “giving correct change” is poor customer service. (a) False (b) True

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