Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 502 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.True or false: “serving friends first” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) clean, covered food (d) chatting on the phone
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) sorry for a long wait
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) a clear price board
8. 8.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) greeting with a smile (d) a clear price board
9. 9.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) hiding the prices
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
12. 12.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) listening to complaints (d) clean, covered food
13. 13.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) dirty hands with food
18. 18.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) greeting with a smile (d) chatting on the phone
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
21. 21.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) a sticky, messy table
22. 22.True or false: “hiding the prices” is good customer service. (a) False (b) True
23. 23.True or false: “listening to complaints” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) listening to complaints
28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) giving correct change (d) rude replies
31. 31.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) giving correct change (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) saying thank you (d) fixing mistakes quickly
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) clean, covered food (d) greeting with a smile
37. 37.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) listening to complaints
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) rude replies
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service

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