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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 503 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  2. 2.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) serving friends first (d) a clear price board
  3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) greeting with a smile (d) sorry for a long wait
  6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  7. 7.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) counting change wrongly (d) rude replies
  9. 9.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) saying thank you
  10. 10.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) dirty hands with food
  11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) dirty hands with food (d) rude replies
  13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) a tidy stall table
  14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
  15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) clean, covered food (d) rude replies
  16. 16.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) rude replies (d) a clear price board
  17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  18. 18.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
  22. 22.True or false: “saying thank you” is good customer service. (a) False (b) True
  23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  24. 24.True or false: “a clear price board” is good customer service. (a) False (b) True
  25. 25.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) ignoring a customer (d) rude replies
  26. 26.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) fixing mistakes quickly (d) hiding the prices
  27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  29. 29.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) ignoring a customer (d) rude replies
  30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  31. 31.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
  34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  35. 35.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
  36. 36.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) greeting with a smile (d) ignoring a customer
  37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  39. 39.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  40. 40.True or false: “chatting on the phone” is good customer service. (a) False (b) True

Answer key

  1. poor service
  2. serving friends first
  3. give it back, say sorry
  4. say sorry, add sugar
  5. dirty hands with food
  6. poor service
  7. False
  8. listening to complaints
  9. saying thank you
  10. a clear price board
  11. good service
  12. a clear price board
  13. a tidy stall table
  14. True
  15. clean, covered food
  16. rude replies
  17. good service
  18. True
  19. False
  20. good service
  21. thank them and note it
  22. True
  23. poor service
  24. True
  25. sorry for a long wait
  26. hiding the prices
  27. good service
  28. good service
  29. a tidy stall table
  30. good service
  31. serve them in turn
  32. poor service
  33. True
  34. False
  35. buyers come back
  36. greeting with a smile
  37. good service
  38. poor service
  39. True
  40. False

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