Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 504 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
2. 2.True or false: “ignoring a customer” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
5. 5.True or false: “listening to complaints” is good customer service. (a) False (b) True
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) a clear price board (d) fixing mistakes quickly
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) counting change wrongly (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) rude replies
13. 13.True or false: “clean, covered food” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a sticky, messy table (d) sorry for a long wait
15. 15.True or false: “a clear price board” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
19. 19.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) clean, covered food (d) rude replies
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) rude replies (d) counting change wrongly
21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
22. 22.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) giving correct change (d) listening to complaints
23. 23.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) a sticky, messy table
25. 25.True or false: “serving friends first” is good customer service. (a) False (b) True
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) greeting with a smile (d) giving correct change
28. 28.True or false: “counting change wrongly” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) chatting on the phone (d) listening to complaints
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) a sticky, messy table (d) chatting on the phone
35. 35.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) giving correct change (d) greeting with a smile
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) a sticky, messy table (d) a tidy stall table
39. 39.True or false: “giving correct change” is poor customer service. (a) False (b) True
40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

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