Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 505 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) greeting with a smile (d) saying thank you
4. 4.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) giving correct change (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) giving correct change (d) a tidy stall table
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
7. 7.True or false: “listening to complaints” is good customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
9. 9.True or false: “a clear price board” is poor customer service. (a) True (b) False
10. 10.True or false: “saying thank you” is poor customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) hiding the prices
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) clean, covered food (d) listening to complaints
13. 13.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) saying thank you
18. 18.True or false: “giving correct change” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
21. 21.True or false: “serving friends first” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) counting change wrongly
23. 23.True or false: “serving friends first” is poor customer service. (a) False (b) True
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) clean, covered food
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) serving friends first (d) greeting with a smile
28. 28.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) fixing mistakes quickly
29. 29.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) dirty hands with food
30. 30.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a sticky, messy table (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) arguing with a buyer (d) serving friends first
32. 32.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
34. 34.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
37. 37.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) dirty hands with food (d) a sticky, messy table
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) listening to complaints
40. 40.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue

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