Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 506 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) hiding the prices (d) counting change wrongly
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) dirty hands with food
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
5. 5.True or false: “listening to complaints” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) sorry for a long wait (d) giving correct change
7. 7.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) sorry for a long wait (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) sorry for a long wait (d) serving friends first
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a tidy stall table (d) rude replies
15. 15.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) listening to complaints
18. 18.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) giving correct change (d) serving friends first
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
21. 21.True or false: “counting change wrongly” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) hiding the prices (d) rude replies
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
24. 24.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
25. 25.True or false: “ignoring a customer” is good customer service. (a) True (b) False
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) rude replies (b) serving friends first (c) saying thank you (d) hiding the prices
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) a tidy stall table (d) hiding the prices
33. 33.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.True or false: “a tidy stall table” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) chatting on the phone
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) arguing with a buyer (d) a tidy stall table
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them

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