Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 507 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
4. 4.True or false: “clean, covered food” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) serving friends first (d) counting change wrongly
7. 7.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) greeting with a smile (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) giving correct change (d) rude replies
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) fixing mistakes quickly (d) a tidy stall table
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) rude replies (d) chatting on the phone
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
16. 16.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
21. 21.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) rude replies (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) clean, covered food
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.True or false: “hiding the prices” is good customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
28. 28.True or false: “a tidy stall table” is good customer service. (a) True (b) False
29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
31. 31.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
32. 32.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) serving friends first (d) a sticky, messy table
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.True or false: “listening to complaints” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) clean, covered food
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) arguing with a buyer (d) ignoring a customer
38. 38.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) ignoring a customer (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food
40. 40.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) dirty hands with food

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