Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 508 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) rude replies (b) serving friends first (c) ignoring a customer (d) greeting with a smile
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
4. 4.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) arguing with a buyer (d) serving friends first
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) greeting with a smile (d) saying thank you
8. 8.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) listening to complaints (d) rude replies
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) serving friends first (d) listening to complaints
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
11. 11.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
12. 12.True or false: “chatting on the phone” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) serving friends first (d) chatting on the phone
15. 15.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) giving correct change
16. 16.True or false: “rude replies” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) fixing mistakes quickly (d) a tidy stall table
19. 19.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) giving correct change (d) listening to complaints
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) serving friends first (d) saying thank you
22. 22.True or false: “a clear price board” is good customer service. (a) False (b) True
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
24. 24.Which of these is good customer service? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) hiding the prices
25. 25.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) hiding the prices (d) clean, covered food
26. 26.True or false: “a tidy stall table” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
28. 28.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) giving correct change (d) hiding the prices
31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) listening to complaints (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) rude replies (d) counting change wrongly
34. 34.True or false: “dirty hands with food” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) ignoring a customer (d) a tidy stall table
36. 36.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
37. 37.True or false: “saying thank you” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) giving correct change (d) saying thank you
39. 39.True or false: “giving correct change” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) a tidy stall table (d) greeting with a smile

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