Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 509 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) hiding the prices (d) greeting with a smile
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) giving correct change (d) rude replies
6. 6.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change
7. 7.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) sorry for a long wait (d) listening to complaints
8. 8.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) listening to complaints (d) serving friends first
9. 9.True or false: “hiding the prices” is poor customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) serving friends first
11. 11.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
13. 13.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) serving friends first (d) dirty hands with food
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) dirty hands with food (d) clean, covered food
15. 15.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) sorry for a long wait (d) clean, covered food
18. 18.True or false: “greeting with a smile” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a sticky, messy table (d) counting change wrongly
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.True or false: “saying thank you” is good customer service. (a) True (b) False
23. 23.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) rude replies
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) hiding the prices (d) a sticky, messy table
27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) fixing mistakes quickly
29. 29.True or false: “a clear price board” is good customer service. (a) False (b) True
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) clean, covered food (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) rude replies (d) greeting with a smile
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.True or false: “saying thank you” is poor customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) dirty hands with food (d) hiding the prices
36. 36.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) arguing with a buyer (d) saying thank you
39. 39.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
40. 40.True or false: “rude replies” is good customer service. (a) False (b) True

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