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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 510 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) listening to complaints (d) a clear price board
  2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
  3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
  4. 4.True or false: “listening to complaints” is good customer service. (a) True (b) False
  5. 5.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  6. 6.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) hiding the prices
  7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) a tidy stall table (d) listening to complaints
  9. 9.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) saying thank you (d) hiding the prices
  10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
  12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  13. 13.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  14. 14.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
  15. 15.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  16. 16.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) serving friends first
  17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  18. 18.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  19. 19.True or false: “giving correct change” is good customer service. (a) False (b) True
  20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  21. 21.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  22. 22.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  23. 23.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  24. 24.True or false: “saying thank you” is poor customer service. (a) True (b) False
  25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) serving friends first (d) ignoring a customer
  27. 27.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) a tidy stall table (d) sorry for a long wait
  28. 28.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) greeting with a smile (d) saying thank you
  29. 29.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  30. 30.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
  31. 31.True or false: “giving correct change” is poor customer service. (a) False (b) True
  32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
  36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  37. 37.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) counting change wrongly (d) rude replies
  38. 38.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) fixing mistakes quickly (d) arguing with a buyer
  39. 39.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) rude replies (d) a sticky, messy table
  40. 40.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) greeting with a smile (d) clean, covered food

Answer key

  1. dirty hands with food
  2. thank them and note it
  3. give it back, say sorry
  4. True
  5. buyers come back
  6. giving correct change
  7. poor service
  8. rude replies
  9. saying thank you
  10. False
  11. serve them in turn
  12. good service
  13. False
  14. hiding the prices
  15. good service
  16. serving friends first
  17. good service
  18. False
  19. True
  20. True
  21. True
  22. True
  23. poor service
  24. False
  25. good service
  26. a tidy stall table
  27. rude replies
  28. chatting on the phone
  29. True
  30. giving correct change
  31. False
  32. False
  33. poor service
  34. good service
  35. False
  36. good service
  37. sorry for a long wait
  38. arguing with a buyer
  39. saying thank you
  40. hiding the prices

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