Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 52 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) listening to complaints (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) rude replies (d) hiding the prices
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) hiding the prices
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
6. 6.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) clean, covered food
7. 7.True or false: “dirty hands with food” is good customer service. (a) False (b) True
8. 8.True or false: “a clear price board” is poor customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) fixing mistakes quickly (d) a tidy stall table
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
12. 12.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) listening to complaints
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
14. 14.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) serving friends first
15. 15.True or false: “listening to complaints” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) arguing with a buyer (d) listening to complaints
17. 17.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) hiding the prices
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) a clear price board (d) giving correct change
20. 20.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a tidy stall table (d) greeting with a smile
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.True or false: “clean, covered food” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) chatting on the phone (d) serving friends first
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) fixing mistakes quickly (d) saying thank you
27. 27.True or false: “giving correct change” is poor customer service. (a) True (b) False
28. 28.True or false: “serving friends first” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) serving friends first (d) ignoring a customer
31. 31.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) hiding the prices (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) chatting on the phone
33. 33.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) rude replies
34. 34.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) counting change wrongly (d) rude replies
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) arguing with a buyer
36. 36.True or false: “giving correct change” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) listening to complaints

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