Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 511 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) a sticky, messy table
4. 4.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) serving friends first (d) greeting with a smile
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
10. 10.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) a tidy stall table (d) serving friends first
12. 12.True or false: “counting change wrongly” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) serving friends first (d) a clear price board
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
15. 15.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) a tidy stall table (d) giving correct change
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) saying thank you (d) giving correct change
21. 21.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
22. 22.True or false: “rude replies” is good customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) dirty hands with food
27. 27.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) dirty hands with food (d) a sticky, messy table
28. 28.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) chatting on the phone
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) counting change wrongly (d) chatting on the phone
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) ignoring a customer
32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) giving correct change (d) rude replies
34. 34.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) fixing mistakes quickly (d) a sticky, messy table
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) a sticky, messy table (d) serving friends first
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.True or false: “giving correct change” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids