Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 512 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) clean, covered food (d) greeting with a smile
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) serving friends first (c) listening to complaints (d) sorry for a long wait
5. 5.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
6. 6.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) rude replies (d) counting change wrongly
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) giving correct change (d) ignoring a customer
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) hiding the prices (d) dirty hands with food
11. 11.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
13. 13.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
14. 14.True or false: “rude replies” is poor customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) saying thank you
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
17. 17.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) a clear price board (d) ignoring a customer
18. 18.True or false: “serving friends first” is poor customer service. (a) True (b) False
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
20. 20.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) greeting with a smile (d) fixing mistakes quickly
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) listening to complaints (d) a clear price board
24. 24.True or false: “saying thank you” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
26. 26.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
27. 27.True or false: “clean, covered food” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) counting change wrongly (d) hiding the prices
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) arguing with a buyer (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) counting change wrongly (d) sorry for a long wait
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) ignoring a customer
35. 35.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) clean, covered food (d) greeting with a smile
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
38. 38.True or false: “giving correct change” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a tidy stall table (d) arguing with a buyer
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True

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