Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 513 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.True or false: “greeting with a smile” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) chatting on the phone
7. 7.True or false: “dirty hands with food” is good customer service. (a) True (b) False
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) listening to complaints
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.True or false: “a tidy stall table” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) listening to complaints (d) ignoring a customer
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) arguing with a buyer (d) dirty hands with food
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) sorry for a long wait (d) clean, covered food
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
18. 18.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) greeting with a smile
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
21. 21.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.True or false: “chatting on the phone” is good customer service. (a) True (b) False
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) dirty hands with food (d) a sticky, messy table
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) giving correct change (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) a sticky, messy table
34. 34.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) a sticky, messy table
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) clean, covered food (d) a sticky, messy table
39. 39.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

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