Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 514 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) clean, covered food
2. 2.True or false: “a clear price board” is good customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) giving correct change (d) a tidy stall table
4. 4.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) dirty hands with food (d) counting change wrongly
5. 5.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) a sticky, messy table (d) hiding the prices
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) a tidy stall table
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.True or false: “giving correct change” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) hiding the prices
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) chatting on the phone (d) counting change wrongly
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) listening to complaints
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) dirty hands with food
27. 27.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) greeting with a smile
28. 28.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) a clear price board (d) serving friends first
29. 29.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) a sticky, messy table (d) chatting on the phone
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) listening to complaints (d) saying thank you
31. 31.True or false: “giving correct change” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) rude replies
36. 36.True or false: “a tidy stall table” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) saying thank you (d) clean, covered food
38. 38.True or false: “clean, covered food” is good customer service. (a) False (b) True
39. 39.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) listening to complaints (d) serving friends first

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