Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 515 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.True or false: “clean, covered food” is good customer service. (a) True (b) False
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) sorry for a long wait (d) a tidy stall table
6. 6.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) counting change wrongly
7. 7.True or false: “hiding the prices” is good customer service. (a) True (b) False
8. 8.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a tidy stall table (d) ignoring a customer
11. 11.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) greeting with a smile (d) clean, covered food
12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) serving friends first (d) counting change wrongly
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) serving friends first (d) greeting with a smile
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) a tidy stall table (d) saying thank you
23. 23.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
24. 24.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
25. 25.True or false: “a tidy stall table” is good customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) listening to complaints (d) clean, covered food
29. 29.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) fixing mistakes quickly (d) clean, covered food
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) sorry for a long wait
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) hiding the prices (d) a tidy stall table
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) listening to complaints (d) clean, covered food
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) a tidy stall table (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them

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