Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 516 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) hiding the prices (d) chatting on the phone
2. 2.True or false: “giving correct change” is good customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) ignoring a customer (d) greeting with a smile
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) hiding the prices (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) a tidy stall table
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) rude replies (d) a sticky, messy table
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
11. 11.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) saying thank you (d) dirty hands with food
12. 12.True or false: “ignoring a customer” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) fixing mistakes quickly
15. 15.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) rude replies
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) listening to complaints
19. 19.True or false: “rude replies” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) saying thank you (d) counting change wrongly
21. 21.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) giving correct change (d) greeting with a smile
22. 22.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
23. 23.True or false: “a tidy stall table” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
25. 25.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
26. 26.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.True or false: “listening to complaints” is poor customer service. (a) False (b) True
29. 29.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
30. 30.True or false: “rude replies” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) ignoring a customer (d) serving friends first
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) serving friends first
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) sorry for a long wait (d) saying thank you
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.True or false: “hiding the prices” is poor customer service. (a) False (b) True
37. 37.True or false: “hiding the prices” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) clean, covered food
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) rude replies (d) chatting on the phone

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