Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 517 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) arguing with a buyer (d) giving correct change
3. 3.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) chatting on the phone (d) dirty hands with food
4. 4.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) saying thank you
5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
6. 6.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) hiding the prices
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.True or false: “a tidy stall table” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) serving friends first
11. 11.True or false: “saying thank you” is poor customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a tidy stall table (d) ignoring a customer
14. 14.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) dirty hands with food
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) listening to complaints (d) a tidy stall table
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.True or false: “hiding the prices” is poor customer service. (a) False (b) True
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) clean, covered food (d) giving correct change
24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
25. 25.True or false: “a clear price board” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) clean, covered food (d) giving correct change
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
29. 29.True or false: “hiding the prices” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) a clear price board (d) clean, covered food
31. 31.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) listening to complaints (d) sorry for a long wait
32. 32.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) a clear price board (d) sorry for a long wait
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.True or false: “clean, covered food” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) hiding the prices
39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) listening to complaints (d) a clear price board

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