Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 518 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) clean, covered food (d) listening to complaints
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) serving friends first (d) counting change wrongly
6. 6.True or false: “greeting with a smile” is good customer service. (a) True (b) False
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) serving friends first (d) clean, covered food
9. 9.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) serving friends first (d) a sticky, messy table
10. 10.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) dirty hands with food (d) a sticky, messy table
15. 15.True or false: “clean, covered food” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
19. 19.True or false: “counting change wrongly” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) rude replies (d) hiding the prices
22. 22.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
23. 23.True or false: “listening to complaints” is poor customer service. (a) False (b) True
24. 24.True or false: “dirty hands with food” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) ignoring a customer (d) dirty hands with food
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) saying thank you (d) hiding the prices
28. 28.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) ignoring a customer (d) dirty hands with food
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) saying thank you (d) giving correct change
32. 32.True or false: “saying thank you” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) rude replies (d) a sticky, messy table
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) counting change wrongly (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) rude replies (d) sorry for a long wait
38. 38.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) ignoring a customer
40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

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