Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 519 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) giving correct change (d) serving friends first
2. 2.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) listening to complaints (d) saying thank you
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) hiding the prices (d) clean, covered food
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) a sticky, messy table (d) dirty hands with food
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
14. 14.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) counting change wrongly (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) ignoring a customer (d) chatting on the phone
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
18. 18.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) fixing mistakes quickly
20. 20.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.True or false: “rude replies” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) saying thank you (d) hiding the prices
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) a sticky, messy table (d) fixing mistakes quickly
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) saying thank you (d) greeting with a smile
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.True or false: “a tidy stall table” is good customer service. (a) False (b) True
33. 33.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.True or false: “rude replies” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) fixing mistakes quickly (d) clean, covered food
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) rude replies (d) counting change wrongly

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