Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 520 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.True or false: “a clear price board” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) saying thank you (d) a clear price board
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
5. 5.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) a tidy stall table (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) rude replies (d) a clear price board
7. 7.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) dirty hands with food (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) dirty hands with food (d) listening to complaints
9. 9.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
11. 11.True or false: “ignoring a customer” is good customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) rude replies
13. 13.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) listening to complaints (d) arguing with a buyer
16. 16.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) a tidy stall table
17. 17.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
20. 20.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) fixing mistakes quickly (d) sorry for a long wait
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) saying thank you
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
28. 28.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) a tidy stall table (d) saying thank you
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) a clear price board (d) rude replies
35. 35.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) hiding the prices (d) serving friends first
36. 36.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) rude replies (d) a sticky, messy table
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
38. 38.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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