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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 53 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
  2. 2.True or false: “serving friends first” is poor customer service. (a) True (b) False
  3. 3.True or false: “rude replies” is poor customer service. (a) True (b) False
  4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  5. 5.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) rude replies (d) clean, covered food
  6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
  8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  9. 9.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) greeting with a smile (d) ignoring a customer
  10. 10.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  11. 11.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) chatting on the phone
  12. 12.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  13. 13.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) rude replies (d) hiding the prices
  14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  15. 15.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) counting change wrongly (d) saying thank you
  16. 16.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  17. 17.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  19. 19.True or false: “rude replies” is good customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  21. 21.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) serving friends first (d) hiding the prices
  23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) sorry for a long wait (d) fixing mistakes quickly
  24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
  28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) a sticky, messy table (d) listening to complaints
  30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  31. 31.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) saying thank you (d) chatting on the phone
  32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
  33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  34. 34.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) sorry for a long wait (d) a tidy stall table
  35. 35.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) rude replies (d) serving friends first
  36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
  37. 37.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) a clear price board (d) sorry for a long wait
  38. 38.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) fixing mistakes quickly (d) arguing with a buyer
  40. 40.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) serving friends first (d) dirty hands with food

Answer key

  1. buyers come back
  2. True
  3. True
  4. good service
  5. clean, covered food
  6. poor service
  7. serve them in turn
  8. poor service
  9. greeting with a smile
  10. True
  11. greeting with a smile
  12. False
  13. a tidy stall table
  14. False
  15. saying thank you
  16. poor service
  17. False
  18. good service
  19. False
  20. poor service
  21. poor service
  22. sorry for a long wait
  23. hiding the prices
  24. good service
  25. poor service
  26. good service
  27. say sorry, add sugar
  28. poor service
  29. a sticky, messy table
  30. good service
  31. chatting on the phone
  32. True
  33. False
  34. a sticky, messy table
  35. a clear price board
  36. give it back, say sorry
  37. dirty hands with food
  38. True
  39. arguing with a buyer
  40. giving correct change

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