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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 521 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  2. 2.True or false: “a clear price board” is good customer service. (a) False (b) True
  3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
  4. 4.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) listening to complaints (d) a clear price board
  5. 5.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
  7. 7.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  8. 8.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  9. 9.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) saying thank you (d) counting change wrongly
  10. 10.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  11. 11.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) a sticky, messy table (d) hiding the prices
  12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) a sticky, messy table (d) sorry for a long wait
  13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  15. 15.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
  16. 16.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
  19. 19.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
  20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  21. 21.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) chatting on the phone (d) arguing with a buyer
  22. 22.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) ignoring a customer (d) listening to complaints
  23. 23.True or false: “serving friends first” is good customer service. (a) True (b) False
  24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) counting change wrongly (d) clean, covered food
  25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  26. 26.True or false: “hiding the prices” is good customer service. (a) False (b) True
  27. 27.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) sorry for a long wait (d) arguing with a buyer
  28. 28.True or false: “giving correct change” is good customer service. (a) True (b) False
  29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  30. 30.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
  32. 32.True or false: “serving friends first” is poor customer service. (a) True (b) False
  33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
  35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
  36. 36.True or false: “rude replies” is good customer service. (a) False (b) True
  37. 37.True or false: “giving correct change” is poor customer service. (a) False (b) True
  38. 38.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  40. 40.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) listening to complaints (d) sorry for a long wait

Answer key

  1. good service
  2. True
  3. counting change wrongly
  4. rude replies
  5. poor service
  6. sorry for a long wait
  7. False
  8. good service
  9. saying thank you
  10. True
  11. a clear price board
  12. a sticky, messy table
  13. good service
  14. True
  15. giving correct change
  16. False
  17. poor service
  18. True
  19. serve them in turn
  20. good service
  21. clean, covered food
  22. ignoring a customer
  23. False
  24. counting change wrongly
  25. True
  26. False
  27. sorry for a long wait
  28. True
  29. poor service
  30. True
  31. say sorry, add sugar
  32. True
  33. False
  34. give it back, say sorry
  35. hiding the prices
  36. False
  37. False
  38. poor service
  39. poor service
  40. serving friends first

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