Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 522 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) sorry for a long wait (d) chatting on the phone
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
3. 3.True or false: “saying thank you” is good customer service. (a) True (b) False
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
5. 5.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) hiding the prices (d) greeting with a smile
7. 7.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
9. 9.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
11. 11.True or false: “a clear price board” is poor customer service. (a) False (b) True
12. 12.True or false: “hiding the prices” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) counting change wrongly (d) hiding the prices
14. 14.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) a sticky, messy table (d) ignoring a customer
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) clean, covered food (d) giving correct change
16. 16.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
17. 17.True or false: “serving friends first” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) clean, covered food (d) a sticky, messy table
20. 20.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
21. 21.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a tidy stall table (d) greeting with a smile
22. 22.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) a tidy stall table (d) hiding the prices
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) rude replies (d) sorry for a long wait
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.True or false: “greeting with a smile” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) rude replies
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) sorry for a long wait (d) hiding the prices
33. 33.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) greeting with a smile (d) dirty hands with food
36. 36.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) a clear price board (d) listening to complaints
40. 40.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) serving friends first (d) hiding the prices

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