Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 523 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
2. 2.True or false: “rude replies” is poor customer service. (a) True (b) False
3. 3.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
4. 4.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) a clear price board
5. 5.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
6. 6.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
10. 10.True or false: “chatting on the phone” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) a clear price board (d) a tidy stall table
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) saying thank you (d) counting change wrongly
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) saying thank you (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) counting change wrongly (d) serving friends first
17. 17.True or false: “counting change wrongly” is good customer service. (a) False (b) True
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) dirty hands with food (d) serving friends first
20. 20.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) dirty hands with food (d) chatting on the phone
21. 21.True or false: “giving correct change” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) fixing mistakes quickly (d) greeting with a smile
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) dirty hands with food (d) ignoring a customer
24. 24.True or false: “saying thank you” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a tidy stall table (d) rude replies
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) sorry for a long wait (d) giving correct change
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) arguing with a buyer
30. 30.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) listening to complaints (d) fixing mistakes quickly
35. 35.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
36. 36.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
37. 37.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) ignoring a customer (d) clean, covered food
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
40. 40.True or false: “listening to complaints” is good customer service. (a) True (b) False

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