Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 524 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
2. 2.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) hiding the prices (d) sorry for a long wait
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) serving friends first (d) fixing mistakes quickly
4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
7. 7.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) arguing with a buyer (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
9. 9.True or false: “a clear price board” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) counting change wrongly (d) dirty hands with food
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) arguing with a buyer
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) dirty hands with food (d) a clear price board
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
16. 16.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) saying thank you (d) counting change wrongly
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) clean, covered food (d) ignoring a customer
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) ignoring a customer (d) giving correct change
20. 20.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) arguing with a buyer (d) a clear price board
24. 24.True or false: “chatting on the phone” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
26. 26.True or false: “serving friends first” is good customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) fixing mistakes quickly (d) clean, covered food
28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) hiding the prices
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) clean, covered food (d) sorry for a long wait
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) chatting on the phone (d) arguing with a buyer
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
36. 36.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) greeting with a smile (d) saying thank you
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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