Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 525 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) saying thank you (d) a clear price board
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) hiding the prices
7. 7.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) sorry for a long wait (d) giving correct change
8. 8.True or false: “serving friends first” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) rude replies (d) arguing with a buyer
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
12. 12.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
16. 16.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) arguing with a buyer
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) serving friends first (d) giving correct change
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) chatting on the phone (d) saying thank you
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) hiding the prices
27. 27.True or false: “hiding the prices” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) a clear price board (d) saying thank you
29. 29.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) rude replies (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) serving friends first (d) dirty hands with food
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) giving correct change (d) fixing mistakes quickly
38. 38.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) a clear price board
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) fixing mistakes quickly (d) sorry for a long wait

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