Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 526 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) chatting on the phone (d) rude replies
2. 2.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) greeting with a smile
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
4. 4.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) a sticky, messy table (d) dirty hands with food
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) fixing mistakes quickly (d) counting change wrongly
10. 10.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) ignoring a customer (d) fixing mistakes quickly
11. 11.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
12. 12.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) rude replies (d) a tidy stall table
13. 13.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) clean, covered food (d) giving correct change
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) clean, covered food
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) ignoring a customer (d) giving correct change
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) serving friends first (d) arguing with a buyer
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a sticky, messy table (d) a clear price board
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a clear price board (d) hiding the prices
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) sorry for a long wait
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) fixing mistakes quickly
30. 30.True or false: “giving correct change” is good customer service. (a) False (b) True
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) giving correct change (d) chatting on the phone
34. 34.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) hiding the prices (d) counting change wrongly
36. 36.True or false: “saying thank you” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.True or false: “hiding the prices” is poor customer service. (a) True (b) False
40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

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