Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 527 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) giving correct change
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) serving friends first (d) chatting on the phone
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) counting change wrongly
7. 7.True or false: “saying thank you” is poor customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a tidy stall table (d) dirty hands with food
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) ignoring a customer (d) clean, covered food
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
13. 13.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) dirty hands with food (d) saying thank you
15. 15.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) fixing mistakes quickly (d) listening to complaints
16. 16.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) counting change wrongly (d) a tidy stall table
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
21. 21.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) counting change wrongly
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) serving friends first (d) ignoring a customer
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) serving friends first
28. 28.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) rude replies
29. 29.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) ignoring a customer (d) listening to complaints
30. 30.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
31. 31.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
32. 32.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) a clear price board (d) a tidy stall table
33. 33.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) greeting with a smile (d) clean, covered food
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) rude replies (d) clean, covered food
37. 37.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) ignoring a customer (d) dirty hands with food

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