Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 528 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is poor customer service. (a) False (b) True
2. 2.True or false: “clean, covered food” is good customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) hiding the prices (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) listening to complaints (d) greeting with a smile
5. 5.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) arguing with a buyer (d) rude replies
6. 6.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) dirty hands with food (d) listening to complaints
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
12. 12.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) a tidy stall table (d) saying thank you
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
15. 15.True or false: “chatting on the phone” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) a tidy stall table
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
23. 23.True or false: “ignoring a customer” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) giving correct change (d) fixing mistakes quickly
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) fixing mistakes quickly (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) counting change wrongly (d) hiding the prices
28. 28.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) sorry for a long wait
31. 31.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) a tidy stall table
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) saying thank you (d) chatting on the phone
33. 33.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) serving friends first
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) hiding the prices (d) a clear price board
38. 38.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) rude replies (d) a clear price board
39. 39.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) a clear price board (d) a tidy stall table

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