Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 529 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) a sticky, messy table (d) listening to complaints
5. 5.True or false: “giving correct change” is good customer service. (a) False (b) True
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) giving correct change (d) clean, covered food
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) serving friends first (d) chatting on the phone
12. 12.True or false: “serving friends first” is good customer service. (a) True (b) False
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) a clear price board (d) sorry for a long wait
14. 14.Which of these is good customer service? (a) a clear price board (b) dirty hands with food (c) rude replies (d) a sticky, messy table
15. 15.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) greeting with a smile (d) counting change wrongly
16. 16.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) rude replies (d) a tidy stall table
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) ignoring a customer (d) rude replies
22. 22.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a tidy stall table (d) dirty hands with food
23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
26. 26.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.True or false: “a clear price board” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) saying thank you (d) a tidy stall table
31. 31.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) saying thank you (d) serving friends first
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) serving friends first (d) ignoring a customer
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) dirty hands with food (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a clear price board (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) listening to complaints (d) ignoring a customer
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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