Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 530 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) serving friends first (d) sorry for a long wait
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) a sticky, messy table (d) clean, covered food
3. 3.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) sorry for a long wait (d) listening to complaints
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
11. 11.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) rude replies
13. 13.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) arguing with a buyer (d) rude replies
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) ignoring a customer
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
20. 20.True or false: “clean, covered food” is good customer service. (a) True (b) False
21. 21.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) greeting with a smile (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) a tidy stall table (d) serving friends first
28. 28.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) rude replies (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) rude replies (d) greeting with a smile
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) a tidy stall table (d) sorry for a long wait
31. 31.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) giving correct change (d) hiding the prices
32. 32.True or false: “a tidy stall table” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
35. 35.True or false: “a clear price board” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) serving friends first (d) rude replies
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.True or false: “rude replies” is good customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a clear price board (d) counting change wrongly
40. 40.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) rude replies (d) arguing with a buyer

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